Ref #: 36636

Employment type: Permanent - Full-Time

Location: China-Shanghai

Posted: 06-Apr-2022


Hotline Support

• Hotline medical support to deliver medical solutions verbally
• Reconciliation performed between IMS and MI quarterly
• Input and analyze hotline inquires data, apply quantitative analytical techniques to find
and solve practical problems, and write the analysis report yearly

Medical Information Support

• Provide bibliography retrievals and Medical Solutions to external customer queries
across the portfolio and therapy areas
• Inquiries record summarized and analyzed to apply quantitative analytical tools and
techniques, and write the summary report yearly
• Responsible for maintaining and expanding understanding of China epidemiology data
• Update FAQ by product in combination with database
• Distribute progressing information in Medical Department in time
• Any other responsibilities and duties which may be required from time to time

Customer insights

• Collaborate with product team to provide MI update newsletters monthly
• Maintain and expand resources of the system
• Involved in latest medical activities & academic conference of medical department
• Provide trainings on medical information skill to new medical representatives based on orientation training needs
• Experience: Medical or pharmacological background
• Skills:
- Excellent ability to research information and provide oral, written & presentation solutions
- Strong customer insight sense
- Excellent communication & interpersonal skills
- Knowledge of Novartis oncology products and related disease areas
- Good working knowledge of Microsoft Word, PowerPoint and Excel
• Languages: Excellent English skill in reading and writing
• Bachelor or Master Degree with medical or pharmacological background

To be successful in the role, you will have:

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.