Ref #: 30068

Employment type: Permanent - Full-Time

Location: Buenos Aires

Posted: 14-Jul-2021


ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.
With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Job Functions/Responsibilities
• Line manages all assigned CTA and CRAs as per requirements of role, including performance management.
• Ensure resources are identified and assigned as necessary to support client´s clinical trials.
• Partner with program leads and support per needs of the client portfolio work assignments, workload requirements and distribution of tasks to the supporting CTAs and CRAs.
• Support the delivery of trial and/or activity-specific milestones on time and within budget with quality and in compliance with all relevant SOPs, policies and applicable regulatory requirements (OM will be trained on all relevant to client´s SOPs)
• Support operational and process definition for the function.
• Support inspection readiness activities. Align with client-led activities to coach employees on their possible role in inspections and any necessary follow-up activities which could result in a Corrective And Preventive Action (CAPA).
• Ensure employees have a clear understanding and knowledge of GCO SOPs, Work Instructions (WI) and Instructions For Use (IFU) supported by documentation of training compliance in client’s training and learning system.
• Track all training metrics and follow-up with employees who are out of compliance.
• As necessary, suggest and implement solutions to problems with study timelines, schedules, resources, etc. Take corrective action where necessary.
• Support the employees to ensure quality of work deliverables assigned meets requirements as defined in the Quality Plan agreed with the client.
• Manage DOCS Operational deliverables to requirements as designated by agreed program key performance indicators and the operational metrics.
• Track all operational metrics and quality plan deliverables and report at least monthly to clients Program Lead or as required by program requirements.
• Manage all organizational aspects of staff management as required by DOCS systems and processes.

• MUST have SSU experience
• Ability to manage the workload and capacity of CTAs and CRAs locally.
• Ability to motivate others and enhance performance through excellent, clear and concise communication of goals and expectations.
• Experience in identifying and hiring staff to fulfil role.
• Ability to train and mentor others.
• Ability to work cross-functionally to meet business objectives.
• Excellent organizational, written and verbal communication skills (English) and the ability to work independently within a global, virtual team environment.
• Excellent independent time management skills.
• Proven ability to plan and track deliverables and timelines.
• Excellence in providing quality work and being detail oriented.
• Excellence in utilization of Microsoft Office applications (EXCEL, WORD, PowerPoint, Outlook) and Internet based systems (WebEx, eTMF, SharePoint, etc.).

Benefits of Working at ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.